These Terms of Service and Terms of Sale (the “Terms”) govern your access to and use of the website at keptrunning.com (the “Site”) and any parts, quotes, or orders you place through it. The Site and the “Kept Running” brand are owned and operated by Avocado Orbit LLC (“Avocado Orbit,” “we,” “us,” or “our”). By using the Site or placing an order, you agree to these Terms.
1. Acceptance of these terms
By accessing the Site, requesting a quote, or placing an order, you confirm that you are at least 18 years old, that you are ordering for business or professional use, and that you have the authority to bind yourself or the company you represent. If you do not agree with any part of these Terms, do not use the Site or place an order. We may update these Terms from time to time; the version in effect when you place an order applies to that order.
2. Orders, quotes, and acceptance
Prices, part listings, and lead times shown on the Site are invitations to inquire, not binding offers. When you submit a request or inquiry, you are asking us for a quote. A binding order is formed only when we confirm it in writing (for example, by email) and, where required, receive your agreement to the quoted price, quantity, and lead time.
We may decline, cancel, or limit any order — including after confirmation — if we discover an error in pricing or description, cannot verify fitment, cannot source materials, or suspect fraud or misuse. If we cancel a confirmed order for these reasons, any amount you paid for that order will be refunded.
3. Made-to-order nature of the parts
Nearly everything we sell is remanufactured or made to order from our own drawings and reverse-engineering — these are obsolete or discontinued parts the original manufacturer no longer supplies. That means:
- We typically do not hold finished inventory; we produce your part after your order is confirmed.
- Lead times are estimates and depend on materials, machining capacity, and quantity. See our Shipping Policy.
- Because items are produced specifically for you, custom and made-to-order returns are limited. See our Return & Refund Policy.
- Minor cosmetic variation (finish, markings, tooling marks) is normal and does not affect fit or function.
4. Pricing and payment
Prices are quoted in U.S. dollars and, once we confirm your order in writing, are locked for that order unless you change the specification or quantity. Unless a quote states otherwise, prices exclude shipping, handling, duties, and applicable taxes, which are added at checkout or invoicing. You are responsible for any sales, use, or similar taxes except taxes on our net income. We may require full or partial payment before we begin production of a made-to-order part.
5. Fitment and limited warranty
We stand behind fitment. If a part we made for your stated machine, model, or OEM reference does not fit as specified, we will — at our option — remake and replace the part or refund the purchase price, subject to the conditions and timelines in our Return & Refund Policy. This fitment guarantee depends on the accuracy of the machine, model, serial, and part information you provide.
For a period of 12 months from delivery, we warrant that each part is free from defects in materials and workmanship under normal use and proper installation. Your exclusive remedy under this limited warranty is, at our option, repair, replacement, or refund of the affected part. This warranty does not cover damage from misuse, improper installation, modification, abnormal operating conditions, normal wear, or use outside the specifications for which the part was ordered.
6. Disclaimer of implied warranties
Except for the express fitment guarantee and limited warranty stated above, the parts and the Site are provided “as is” and “as available.” To the maximum extent permitted by law, Avocado Orbit LLC disclaims all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No advice or information, whether oral or written, creates any warranty not expressly stated in these Terms.
7. Limitation of liability
To the maximum extent permitted by law, Avocado Orbit LLC and its members, officers, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost production, downtime, equipment damage, or business interruption, arising out of or related to the parts, the Site, or these Terms — even if advised of the possibility of such damages.
Our total aggregate liability for any claim arising out of or related to a part or order will not exceed the amount you actually paid to us for that specific part or order. You are solely responsible for confirming that a part is appropriate and safe for your application before installation and use.
8. Aftermarket / non-OEM parts and intellectual property
Our parts are aftermarket replacement parts and are not OEM (original equipment manufacturer) parts. They are not manufactured, sold, sponsored, or endorsed by any original equipment manufacturer, and Avocado Orbit LLC is not affiliated with, authorized by, or connected to any OEM.
Any manufacturer names, brand names, model numbers, and OEM part numbers referenced on the Site are the property of their respective owners and are used solely for identification and fitment-reference purposes — to help you determine whether our aftermarket part is compatible with your equipment. Their use does not imply any affiliation with or endorsement by those owners. All content, drawings, photographs, and text on the Site are owned by Avocado Orbit LLC or its licensors and may not be copied or reused without permission.
9. Acceptable use
You agree not to misuse the Site, interfere with its operation, attempt unauthorized access, scrape it at a scale that burdens our systems, or use it for any unlawful purpose. We may suspend or terminate access for conduct that violates these Terms.
10. Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or an order will be resolved in the state or federal courts located in Ventura County, California, and you consent to that jurisdiction and venue.
11. Contact
Questions about these Terms? Contact the operating entity, Avocado Orbit LLC, at support@keptrunning.com.